Dispatch Lead

Responsibilities

Strategic and Planning

• Plan daily domestic dispatch orders in SAP to achieve OTDIF targets.
• Prepare and share the next three days' dispatch plan with relevant departments to ensure on-time delivery.
• Monitor order status, identify short quantities or pending materials, and coordinate with HODs to resolve issues.
• Verify production schedules against delivery dates and follow up with Plant Planners for delays.

Functional / Core Responsibilities

• Allocate stock for short orders in SAP in coordination with Plant Planner.
• Communicate daily dispatch, short, and excess quantity information to CSR/Sales for customer awareness.
• Follow up internally with Production, WIP, and Quality departments for BMR and usage decisions.
• Check vehicle availability in ATS System and plan vehicle loading based on delivery dates and capacity.
• Prepare delivery challans and coordinate with Document Executive for invoices, e-way bills, and other delivery documents.
• Prepare daily and monthly OTDIF reports for departmental analysis.
• Track transporter bills and ensure timely payment.
• Coordinate customer returns with Quality Department and CSR/Sales for documentation and vehicle arrangement.
• Prepare and circulate detention reports to CSR to communicate customer-related costs.

Internal Process

• Ensure daily short and excess reports are analyzed and shared with respective function heads.
• Report daily/monthly OTDIF loss reasons to concerned departments.
• Monitor delays and vehicle consolidations and report to CSR/Sales.
• Ensure zero non-compliance in internal and external audits for stock allocation.
• Support plant to achieve budgeted dispatch as per plan.