Desktop Service Technician
Job Description
Device Maintenance: Oversee the upkeep and troubleshooting of desktop devices such as computers and printers.
Operating System and Software Support: Install, configure, and provide assistance for operating systems including Windows and MacOS, as well as various software applications.
User Assistance: Deliver daily technical support while effectively resolving user-related issues.
Device Setup: Prepare and configure new devices, ensuring proper installation of systems and software.
Asset Oversight: Monitor and manage IT assets along with software licenses.
Security Oversight: Apply security updates and implement security policies to safeguard systems.
Documentation: Create and sustain technical documents and user guides.
Vendor Interaction: Collaborate with vendors to address hardware and software challenges.
Requirements:
- Diploma or higher in an IT-related field
- Proven experience with desktop devices (computers, printers, Windows, MacOS), including software installation and troubleshooting
- Willingness to work overtime and adapt to a one-day off work schedule.