Customer Service Executive - Airline

The Role:

• The Executive – Customer Service is responsible for handling all inquiries related to travel arrangements and associated products and services.
• This role involves providing support to the contact center through telephone communication and email correspondence in both spoken and written English and Bahasa Malaysia.

Key Responsibilities:

• Address all incoming inquiries regarding travel bookings, products, and services.
• Support inquiries related to promotional and marketing campaigns.
• Handle customer complaints and inquiries concerning changes to travel dates and related offerings.

Required Skills:

• SPM/STPM/Diploma/Degree or an equivalent professional qualification.
• Strong command of both spoken and written English and Bahasa Malaysia.
• The ability to communicate in Mandarin (reading, writing, and speaking) is a plus.
• Self-motivated, capable of working both independently and collaboratively.
• Energetic, highly driven, and results-oriented team player with excellent interpersonal skills.
• Able to thrive in a fast-paced environment.
• Contact Centre Operating Days: Rotational Shifts 24/7

Compensation Package:

• Salary Details:
• During training: RM2,000.
• Upon Successful Go Live: RM2,250.
• Upon confirmation: RM2,500 + one-time payout of RM1,000.
• Mandarin Language allowance: RM700 (for reading, writing, and speaking Mandarin) + one-time payout of RM1,000.
• Quarterly performance-related bonuses for confirmed staff.
• Annual Leave: 15 days.
• Medical Leave: 14 days.
• Medical and hospitalization benefits.

Experience Required:

• Entry Level

Location:

• Kuala Lumpur, WP, Malaysia.

Employment Type:

• Full Time.