Customer Service Collections Professional

Job Description:

This is a collections role and the ideal person should have minimum 2+ years experience in collections. This person will be part of India credit collections organization. Ideal candidate must have handled a large collections portfolio with customer spread of more than 300 active customers.

Major Responsibilities include but not limited to the one listed below:

• Must achieve monthly collection targets set by management.
• On time calls / send emails to clients for payments.
• Register feedback from customers and work towards resolution of highlighted issues.
• Ensure submission of all documents/invoice(s)/ supporting.
• Customer visits as and when needed.
• Maintain a clean AR portfolio for the given accounts.
• Indulge in strong business partnering across verticals.
• Should have sound understanding of books of accounts and must be able to perform AR and bank reconciliations.
• Manage disputes resolution through proper channel.
• Identify risk accounts and share with Management on a timely basis.
• Perform on time and correct cash application.
• Prepare suitable MIS reports showcasing trend for given portfolio.
• Sound understanding of GST, TDS, TCS and GST TDS
• Sound understanding of Excel, Outlook SAP.
• Sound understanding of GOV tenders/contracts/PO