Oversee the administration of backup and restoration processes utilizing TSM, Netbackup, Networker, Data Protector, Backup Exec, VEAAM Backup, and Data Domain applications.
Monitor scheduled backup operations and address any issues (both server and client-side) to guarantee successful outcomes or implement corrective measures for any missed or failed backup tasks.
Collaborate with the Backup and Restoration Team and other relevant stakeholders to diagnose and resolve backup job issues across various platforms, including Oracle, SQL Server, Windows, VMware, and UNIX servers.
Provide recommendations for enhancements and/or new systems necessary to fulfill business requirements and accommodate future growth.
Install, maintain, update, and manage TSM, Netbackup, Backup Exec, and VEAAM Backup applications.
Develop and revise documentation, including daily and weekly backup reports.
Generate Incident and Change request tickets using ITSM Remedy.
Respond to email alerts and assigned ITSM Remedy tickets, ensuring timely status updates to all relevant stakeholders.
Capability to offer 24x7 rotating on-call support.
Willingness to perform system activities (e.g., patching, upgrades, server shutdown) during off-peak hours.
Review and refresh business SLA documentation.
Engage in annual disaster recovery drills, executing assigned tasks for the Backup and Restoration Team.

Qualifications:

Bachelor's degree in Computer Science or a related field;
ITIL Foundation certification or higher is advantageous
5-7 years of relevant experience in Backup and Storage technology
Self-driven, quick to learn, possess a positive attitude, and able to thrive under pressure
Familiarity with Storage technology is a plus
Proficient written and verbal communication skills in English; knowledge of Mandarin and Cantonese is a plus.

Backup Administrator