Assistant Manager / Manager - Home Loans

Key Responsibilities:

Loan Processing & Customer Engagement

• Assist customers in understanding and applying for home loans.
• Ensure smooth processing and disbursement of home loans by coordinating with banks/NBFCs.
• Resolve customer queries related to loan eligibility, documentation, and disbursal timelines.
• Work closely with internal sales and CRM teams to ensure timely loan closures.

Team & Operations Management

• Support hiring, training, and development of team members involved in loan facilitation.
• Supervise daily operations related to loan documentation and approvals.
• Ensure adherence to company policies and regulatory compliance at all stages.

Customer Service & Compliance

• Maintain high standards of customer service in line with organizational goals.
• Ensure health, safety, and security procedures are followed in loan processing areas.
• Handle escalations and resolve customer complaints professionally and efficiently.

Reporting & Coordination

• Prepare regular MIS reports related to loan status, disbursements, and pipeline.
• Liaise with financial institutions to streamline processes and enhance loan offerings.
• Track and report loan-related costs and revenue to optimize profitability.

Leadership & Support

• Provide leadership and direction to support staff in the home loan vertical.
• Work closely with Store Managers/Sales Heads to align business objectives.
• Ensure consistent implementation of standard operating procedures across locations.