FAFatakpay Digital
Quality Analyst
Mumbai ₹4-7 LPA Posted 18 Nov 2025
FULL TIME
Performance Monitoring
Analytical Thinking
Attention To Detail
compliance assessment
Problem-solving
+1 more
Job Description
- Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines.
- Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality.
- Provide structured and constructive feedback to agents to enhance performance and service levels.
- Generate detailed quality reports and insights to support operational improvements.
- Work closely with team leaders and quality teams to implement corrective actions and quality-enhancement initiatives.
- Support continuous improvement efforts by analyzing trends and recommending process optimizations.
- Ensure customer experience is consistently improved through data-backed quality assessments.