IB
Job Description
Overview
A position in IBM Consulting fosters enduring partnerships and collaborative engagement with clients worldwide. In this capacity, you will be part of IBM BPO, a segment of Consulting that drives digital transformation through the application of agile methodologies, process mining, and AI-driven workflows.
You will collaborate with thought leaders across various sectors to advance the hybrid cloud and AI initiatives for some of the most innovative and valuable companies globally. Your ability to drive impactful results and facilitate meaningful change for your clients is supported by our strategic partner ecosystem and our comprehensive technology platforms within the IBM portfolio, including IBM Software and Red Hat.
A foundation of curiosity and a relentless pursuit of knowledge are essential for success in IBM Consulting. In your position, you will receive guidance from mentors and coaches who will motivate you to challenge conventional wisdom, explore ideas beyond your immediate responsibilities, and devise innovative solutions that yield significant results for a broad range of clients. Our culture of growth and empathy focuses on long-term career advancement and learning opportunities in an environment that values your distinct skills and experiences.
Your Role and Responsibilities
As an Assistant Manager - HR, you will be instrumental in addressing employee and organizational needs by delivering exceptional HR services.
Your Key Responsibilities Include
Master's Degree
Required Technical and Professional Expertise
A position in IBM Consulting fosters enduring partnerships and collaborative engagement with clients worldwide. In this capacity, you will be part of IBM BPO, a segment of Consulting that drives digital transformation through the application of agile methodologies, process mining, and AI-driven workflows.
You will collaborate with thought leaders across various sectors to advance the hybrid cloud and AI initiatives for some of the most innovative and valuable companies globally. Your ability to drive impactful results and facilitate meaningful change for your clients is supported by our strategic partner ecosystem and our comprehensive technology platforms within the IBM portfolio, including IBM Software and Red Hat.
A foundation of curiosity and a relentless pursuit of knowledge are essential for success in IBM Consulting. In your position, you will receive guidance from mentors and coaches who will motivate you to challenge conventional wisdom, explore ideas beyond your immediate responsibilities, and devise innovative solutions that yield significant results for a broad range of clients. Our culture of growth and empathy focuses on long-term career advancement and learning opportunities in an environment that values your distinct skills and experiences.
Your Role and Responsibilities
As an Assistant Manager - HR, you will be instrumental in addressing employee and organizational needs by delivering exceptional HR services.
Your Key Responsibilities Include
- Updating and processing employee information in the HR System to ensure accurate and timely data delivery for various HR Services.
- Engaging with customers to address inquiries and resolve issues related to compensation administration and processes.
- Supplying data for any internal business controls teams as necessary.
- Ensuring adherence to the client's established standards.
- Maintaining a strong understanding of internal and external policies, procedures, regulations, and compliance related to Human Resources, enabling effective responses to employee inquiries.
Master's Degree
Required Technical and Professional Expertise
- Graduate/Postgraduate (preferably MBA in HR) with 6-8 years of experience in Core HR & Issue Resolution within International IT/ITES Companies.
- Strong verbal and written communication skills in English.
- Proven ability to communicate effectively and resolve challenging customer service issues, with expertise in Core HR-related processes (excluding Recruitment).
- Proficient in MS Excel.
- Capable of managing multiple priorities under time constraints to meet critical customer and financial deadlines.
- Skilled in troubleshooting and implementing changes within processes.
- Collaborative mindset – capable of working effectively with internal customers and external vendors, positively influencing problem-solving and process improvement efforts.
- Team-oriented – strong team collaboration is essential for this role.
- Driven individual who can work independently towards set targets and goals.
- Experience working under tight deadlines and participating in change management initiatives.
- Strong interpersonal skills, contributing to team success by achieving related results as needed.
- Commitment to enhancing technical skills through educational workshops, literature review, etc.