Application Support

Key Responsibilities

• Deliver comprehensive support and engineering solutions tailored to the Banking sector.
• Design, implement, and sustain large-scale on-prem Fabric technology, analytics, and data platforms.
• Conduct analysis, troubleshooting, and debugging of system, application, security, event, error, access, audit, and log files.
• Oversee and maintain Google Cloud Platform (GCP) infrastructure and associated services.
• Create and manage secure network architectures in GCP, incorporating load balancers, VPNs, and hybrid connectivity with on-premises systems.
• Guarantee data security and ensure compliance with regulations by configuring IAM roles, service accounts, and access policies appropriately.
• Develop, optimize, and maintain Oracle databases, including SQL, PL/SQL, Oracle Forms, Oracle Reports, and performance tuning tasks.
• Carry out database migration initiatives such as DB2 to Oracle and On-Premises to GCP migrations.
• Engage in Agile delivery methodologies utilizing Jira for backlog management, user story handling, defect tracking, and testing processes.
• Create and sustain Unix shell scripts to automate repetitive tasks and minimize operational burden.
• Configure and administer ITRS Geneos monitoring solutions, focusing on Gateway and Sampler management.
• Document projects, operational procedures, and prepare presentations for steering committees.
• Contribute to strategic planning efforts aimed at enhancing operational efficiency and ensuring platform stability over the long term.
• Ensure seamless transitions to application support teams by finalizing outstanding activities and resolving issues.
• Prepare change management documentation and develop communication plans for end users.
• Manage Service Requests, Incidents, Problems, Changes, and Stakeholder Relationships in accordance with ITIL standards.
• Lead continuous service improvement initiatives while supporting disaster recovery planning and testing efforts.
• Address user incident tickets, provide effective communication of resolutions, and maintain knowledge base documentation.
• Investigate and resolve escalated incidents in coordination with technical teams and developers.
• Assist in high-impact incident resolution, including participation in incident bridge calls.
• Own and oversee problem tickets for designated applications and services.
• Collaborate with relevant teams to ensure prompt resolution of outstanding problems and service issues.
• Work closely with project managers to roll out new services and ensure readiness for operational support.
• Partner with support and development teams to tackle complex production challenges.
• Ensure service availability, reliability, and operational excellence across all supported applications and platforms.

Required Skills

• Bachelor's degree in Engineering, Computer Science, or Information Technology.
• A minimum of 5+ years of experience in the Banking sector.
• At least 5+ years of hands-on experience with On-Prem Fabric technology, enterprise analytics, and data platform architecture.
• Proficient in troubleshooting and analyzing Fabric-related logs, which includes system, application, security, audit, and debugging logs.
• Minimum 2+ years of hands-on experience with Google Cloud Platform (GCP) technologies.
• Strong understanding of GCP networking, including load balancers, VPNs, hybrid cloud connectivity, IAM, security, and access management.
• Extensive experience with Oracle technologies, encompassing:
• SQL
• PL/SQL
• Oracle Forms
• Oracle Reports
• Performance Tuning
• Hands-on involvement in database migration projects, notably DB2 to Oracle and On-Premises to Cloud migrations.
• Expertise in Double-Take Cloud setup, replication configuration, and troubleshooting.
• Experience using Jira or similar Agile project management tools.
• Subject Matter Expert (SME) in Unix Shell Scripting and process automation.
• Advanced knowledge of ITRS Geneos monitoring and administration.
• Experience with project documentation, governance reporting, and stakeholder communication.
• Strong understanding of ITIL processes, including:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Experience in supporting production applications and essential business services.
• Exceptional analytical, troubleshooting, and problem-solving abilities.
• Strong communication skills and stakeholder management capabilities.
• Experience collaborating with cross-functional teams in enterprise environments.

Preferred Qualifications

• Hands-on experience with Ansible or similar infrastructure technologies.
• Exposure to financial services and trading platform support environments.
• Knowledge of Disaster Recovery (DR) planning, testing, and business continuity processes.
• Experience with enterprise monitoring and observability tools.
• Familiarity with hybrid cloud and multi-cloud architectures.
• Experience in DevOps and Infrastructure-as-Code (IaC) methodologies.