Adaptive Experience Designer

Job Summary

This hybrid Adaptive Experience Designer position is responsible for developing connected digital experiences for healthcare products. The role uses data from SQL-based analytics and insights from facets platforms to help payers and stakeholders understand complex information quickly, while supporting improved member outcomes and enhanced operational efficiency. Work is performed in a collaborative day shift environment for a global organization.

Responsibilities

• Create adaptive digital journeys for healthcare product users that respond to data-driven insights from SQL and facets systems to increase member engagement and improve payer outcomes.
• Work with product owners and business analysts to translate healthcare product strategies into well-defined interaction flows and experience blueprints aligned to measurable business goals.
• Use SQL to evaluate complex payer and member datasets, identifying patterns in behavior and service utilization that inform experience design decisions and prioritization.
• Map end-to-end customer and internal user journeys across healthcare products to pinpoint friction points and redesign workflows to simplify tasks and reduce operational effort.
• Produce detailed experience specifications and documentation to support engineering and configuration teams implementing facets platforms and related technologies.
• Collaborate closely with hybrid cross-functional teams during day shift to refine design hypotheses through iterative experimentation and feedback cycles.
• Conduct structured discovery with healthcare operations teams to understand eligibility, claims, care management, and other payer processes that influence user experience.
• Design adaptive content and interface strategies that tailor information presentation based on user context, permission, and historical interactions derived from system data.
• Enable continuous improvement of existing healthcare digital experiences by defining metrics dashboards and SQL queries to track adoption, satisfaction, and error trends.
• Ensure all experience design efforts align with organizational commitments to accessible, equitable healthcare services and transparent information for members and caregivers.
• Document future-state experience scenarios showing how redesigned interactions can reduce call volume, lower rework, and increase member self-service across channels.
• Coordinate with compliance and privacy partners to confirm that experience solutions using payer and facets data meet regulatory requirements and protect sensitive information.
• Share synthesized insights and recommendations with stakeholders in a concise, actionable format that supports informed investment decisions for experience enhancements.

Qualifications

• Show five to seven years of hands-on experience in experience design or product design roles, with a strong emphasis on data-informed decision-making for complex domains.
• Apply advanced SQL skills to build queries, reports, and views that serve as foundational inputs for experience mapping and hypothesis testing.
• Use practical facets platform knowledge to understand configuration constraints and opportunities that affect which interaction and workflow designs are feasible.
• Bring substantial familiarity with healthcare products, including benefits enrollment, claims, and care programs, to create experiences that reflect real operational conditions.
• Leverage knowledge of payer domain concepts such as member enrollment, provider networks, and utilization management to ensure each design recommendation has contextual relevance.
• Work effectively in a hybrid model, demonstrating strong collaboration abilities across both onsite and remote teams while consistently supporting day shift operations.
• Communicate complex data and design concepts clearly to both technical and nontechnical stakeholders to build shared understanding and promote adoption of proposed experiences.