ASascendion
USI-CTH Oracle Fusion Cloud SCM Func - Service Logistics - 5+ Years - Support Specialist
Hyderabad Posted 31 Oct 2026
FULL TIME
Servicenow
Itil Processes
Order Management
field service
Procurement
+2 more
Job Description
Position Overview
We are seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our support engagement team. This role is designed for professionals with 5+ years of practical functional experience across Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The primary focus of the position is post-implementation support, including troubleshooting, minor enhancements, and continuous process improvement for global or multi-location environments.
Key Responsibilities
Application Support & Troubleshooting
Deliver functional support for Oracle Fusion Cloud Service Logistics, responding to user questions, incidents, and service requests within agreed SLAs.
Troubleshoot and analyze issues related to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.
Partner with technical teams and/or Oracle Support to address product defects, perform complex root cause analysis, and drive systemic issue resolution.
Support period-end processing and key business cycles involving service and logistics modules.
System Enhancements & Change Management:
Gather, evaluate, and analyze enhancement requests or changes in business requirements for Service Logistics processes.
Implement configuration updates and minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle interface/integration processes across Inventory, Procurement, Order Management, Procurement, and Field Service modules.
User Training & Documentation:
Create and maintain user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.
Conduct training sessions, support user onboarding, and facilitate knowledge transfer workshops for business users and fellow support personnel.
Stakeholder Engagement & Communication:
Demonstrated success supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.
Familiarity with business process mapping, change management, and ticketing systems.
Strong analytical, communication, and documentation skills.
Experience supporting global, multi-location environments.
Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).
Preferred Skills
Experience with adjacent modules including Oracle Fusion Inventory, Order Management, Procurement, and Field Service.
Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).
Hands-on experience with integrations, data migration, and custom reporting.
Managed service or Application Maintenance & Support (AMS) background.
We are seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our support engagement team. This role is designed for professionals with 5+ years of practical functional experience across Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The primary focus of the position is post-implementation support, including troubleshooting, minor enhancements, and continuous process improvement for global or multi-location environments.
Key Responsibilities
Application Support & Troubleshooting
Deliver functional support for Oracle Fusion Cloud Service Logistics, responding to user questions, incidents, and service requests within agreed SLAs.
Troubleshoot and analyze issues related to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.
Partner with technical teams and/or Oracle Support to address product defects, perform complex root cause analysis, and drive systemic issue resolution.
Support period-end processing and key business cycles involving service and logistics modules.
System Enhancements & Change Management:
Gather, evaluate, and analyze enhancement requests or changes in business requirements for Service Logistics processes.
Implement configuration updates and minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle interface/integration processes across Inventory, Procurement, Order Management, Procurement, and Field Service modules.
User Training & Documentation:
Create and maintain user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.
Conduct training sessions, support user onboarding, and facilitate knowledge transfer workshops for business users and fellow support personnel.
Stakeholder Engagement & Communication:
Demonstrated success supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.
Familiarity with business process mapping, change management, and ticketing systems.
Strong analytical, communication, and documentation skills.
Experience supporting global, multi-location environments.
Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).
Preferred Skills
Experience with adjacent modules including Oracle Fusion Inventory, Order Management, Procurement, and Field Service.
Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).
Hands-on experience with integrations, data migration, and custom reporting.
Managed service or Application Maintenance & Support (AMS) background.
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