Technical Support (Salesforce Application)

Job Description:

Paramatrix Technologies Pvt. Ltd is seeking a Technical Support professional specializing in Salesforce Applications. The role involves providing end-to-end support for Salesforce, troubleshooting issues, implementing fixes, training users, and documenting processes to ensure smooth and efficient usage of the platform.

Key Responsibilities:

• Salesforce Support: Provide technical assistance and support for Salesforce applications used within the organization.
• Troubleshooting: Identify and resolve issues related to Salesforce workflows, configurations, and integrations.
• Issue Resolution: Implement fixes for bugs, errors, and user-reported problems in Salesforce.
• User Training: Conduct training sessions and provide guidance to end-users on Salesforce functionalities.
• Documentation: Maintain accurate records of workflows, fixes, best practices, and user guides.
• Collaboration: Work closely with internal teams and stakeholders to ensure optimal Salesforce performance.

Required Skills & Qualifications:

• 3 – 8 years of experience in technical support or Salesforce administration.
• Strong knowledge of Salesforce platform, workflows, and configuration.
• Experience troubleshooting Salesforce issues and implementing solutions.
• Ability to train users and create clear documentation.
• Excellent communication and interpersonal skills.