ServiceNow Developer

We are currently recruiting ServiceNow Technical Consultants and Developers at all experience levels—from Associates delivering their first ServiceNow implementations to Senior Technical Consultants managing complex enterprise engagements. We will assign candidates to a primary module specialism based on their deepest, proven hands-on expertise.

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions in line with client requirements and platform best practices
• Develop platform capabilities using Business Rules, Script Includes, Client Scripts, Flow Designer, and GlideAPIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Convert requirements and user stories into fully functional solutions, collaborating closely with BAs, architects, and clients
• Oversee project execution activities including technical documentation, integration design, work-effort estimation, and development delivery
• Attend Scrum ceremonies and provide timely updates to support proactive client communication
• At Senior/Lead level: mentor junior developers, perform code reviews, lead client workshops, and contribute to pre-sales activities

Module Specialism

• ITSM - IT Service Management
• ITAM - IT Asset Management
• ITOM - IT Operations Management
• CMDB - Configuration Management
• HRSD - HR Service Delivery
• CSM - Customer Service Management
• FSM - Field Service Management
• SPM - Strategic Portfolio Management
• GRC / IRM - Governance, Risk & Compliance
• SecOps - Security Operations
• App Engine - Custom Development
• Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
• JavaScript proficiency, including Business Rules, Script Includes, Client Scripts, UI Actions, and Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
• Strong knowledge of SDLC and Agile/Scrum delivery methodologies
• Excellent analytical capability with the ability to map requirements to platform solutions
• Strong communication skills, with the ability to collaborate with both technical teams and non-technical stakeholders
• At Senior/Lead level: experience taking ownership of architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA - Required (or actively pursuing at Associate level)
• ServiceNow CIS in primary module - Required from Consultant level
• ServiceNow CAD - Required from Senior TC level
• ITIL Foundation - Preferred at all levels
• Additional CIS certifications - Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience will be considered equally at all levels.