Service Now Developer

• Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc.
• Configure Email Notifications (Table/Event based)
• Implement system security setting by creating/modifying Access Control List (ACL)
• Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls
• Work on Employee Center branding and customization as per customer's requirements
• Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration
• Create Data Sources and Load the ServiceNow tables with different data formats
• Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences
• Implement and configure Service Catalog and Knowledge Management
• Fulfillment of access provisioning/revocation via catalog item request
• Implement SSO and directory integration solutions
• Configure/customize Agent chat for Employee Center
• Optimize application performance and scalability
• Track and monitory ServiceNow license usage as well as optimize the same
• Conduct peer reviews and maintain coding standards
• Ensure proper documentation of all customizations and integrations
• Monitor and improve system performance as well as conduct regular health checks & implement optimizations

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 plus years of hands-on experience in ServiceNow development and administration.
• Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development.
• Experience with ServiceNow integrations, web services, and data sources.
• Expertise with ITSM module; experience with several modules is an advantage.
• Familiarity with agile development methodologies and DevOps practices.
• Strong knowledge of ITSM, ITIL processes, and best practices
• Experience with Agile/Scrum methodologies
• ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are highly preferred.
• Proficiency in SQL and database management systems.
• Strong problem-solving and analytical skills to identify and resolve complex technical issues.
• Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.