Senior Technical Lead

We are seeking a highly skilled and experienced Lead for our Delivery Assurance team. The ideal candidate will have strong expertise in ITIL and SDLC process definition and implementation, a deep understanding of quality assurance practices, and proven experience in driving quality and audit initiatives across delivery teams.

Key Responsibilities:

• Define, implement, and optimize ITIL and SDLC processes across projects and services.
• Develop and establish audit parameters and frameworks for SDLC and ITIL processes.
• Create, maintain, and execute comprehensive Assurance Plans for the scope of services delivered.
• Conduct checks during transition and steady-state phases as per the Assurance Plan.
• Review and validate findings from the assurance checks with key stakeholders.
• Prepare and circulate Assurance Reports summarizing findings, checkpoint statuses, and toll gate reviews to stakeholders.
• Plan and facilitate stakeholder reviews at defined intervals; ensure timely execution and documentation.
• Escalate project-level issues promptly to the appropriate stakeholders following the defined escalation matrix.
• Collaborate with delivery and operations teams to support and drive successful ISO internal and external audits.
• Lead initiatives focused on continuous improvement, quality enhancement, and risk mitigation.

Required Skills and Experience:

• Strong experience in defining and implementing ITIL processes (ITIL certification preferred).
• Proven expertise in setting up and implementing SDLC processes across varied project types.
• Practical experience in creating audit frameworks and executing assurance plans.
• Experience in leading quality initiatives within IT delivery or operations environments.
• Familiarity with ISO audit requirements and hands-on support for audit processes.
• Strong stakeholder management, reporting, and escalation management skills.
• Excellent written and verbal communication skills.
• ITIL v4 Certification.