Senior Solutions Engineer

MoEngage is seeking a highly skilled and customer-obsessed Senior Solutions Engineer to join our team. This role offers continuous learning on our extensive product and tech stack, in a fast-paced environment where you'll be a critical focal point representing product, engineering, and sales. If you thrive on solving complex technical challenges, enjoy direct customer engagement, and are eager to drive ownership and leadership within a growing team, this is an excellent opportunity for you.

Responsibilities

• Investigate, troubleshoot, diagnose, and resolve technical issues in a cloud/SaaS environment.
• Communicate effectively (both verbal and written) with our customers and internal stakeholders.
• Demonstrate a customer-obsessed and 'roll up your sleeves' attitude to help resolve customer issues or queries with a minimum resolution time.
• Add recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets.
• Provide constant and constructive feedback to team leads, product, and engineering teams to improve customer experience and suggest process improvements.
• Exhibit strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
• Communicate effectively with different audiences (developers, technical, and non-technical users).
• Maintain awareness of Information Security concepts and Best Practices.
• Should be flexible to work in rotational shifts and weekends.

What You Must Have Experience In

• Bachelor's Degree in Computer Science, or equivalent.
• Overall experience in a customer-facing role (Support/Integration Support).
• As a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products.
• API or SDK implementation and/or integration.
• JavaScript, iOS, or Android support experience.

Should Be Good and Excel At

• Programming languages like Python, Java, JavaScript, Angular, React.
• Linux/Unix operating systems and REST API.
• Database (SQL/Oracle).
• Exposure and hands-on experience in one of the following: AWS, Kafka, and Elastic Search.