Senior Manager - Order to Cash

Introduction

A career with IBM Consulting focuses on developing long-term partnerships and collaborating closely with clients worldwide. In this position, you will be part of IBM BPO, a sector of Consulting that drives digital transformation through agile methodologies, process mining, and AI-enhanced workflows.

You will engage with visionary leaders across diverse industries to enhance the hybrid cloud and AI journey for some of the most innovative and esteemed companies globally. Your capacity to create significant impact and foster meaningful change for clients is supported by our strategic partnership ecosystem and robust technology platforms, including those within the IBM portfolio, such as IBM Software and Red Hat.

Curiosity and a relentless pursuit of knowledge are the cornerstones of success in IBM Consulting. In this role, you will be guided by mentors and coaches who will motivate you to challenge conventions, explore ideas beyond your immediate responsibilities, and devise creative solutions that lead to transformative outcomes for a wide array of clients. Our culture emphasizes continuous growth and empathy, focusing on long-term career development and learning opportunities in an environment that values your unique skills and experiences.

Your Role And Responsibilities

As a manager, you will oversee the daily operations of the Customer Master and Credit/Collections teams, ensuring that departmental processes and procedures align with and contribute to the company's overall objectives. Collaborating closely with senior management, you will develop, implement, and uphold internal credit policies and procedures designed to minimize potential bad debt losses while maximizing revenue. Your active participation in all departmental aspects will keep you informed about essential policies and procedures related to Sales, Marketing, Customer Operations, and Finance, thereby minimizing disruptions in order flow and fostering strong internal and external customer relationships.

Your Primary Responsibilities Include

• Directing and managing deductions and resolutions within the Accounts Receivable Department.
• Collaborating with senior management to create and implement guidelines aimed at increasing sales and reducing receivables from all accounts, particularly focusing on delinquent accounts.
• Resolving account issues to maintain robust customer relationships and achieve mutually beneficial solutions for both the customer and the Company.
• Managing all short pays or deductions from customers to determine accountability, whether it lies with the customer or the Company, while implementing preventative strategies to minimize the Company's financial exposure.
• Partnering with senior management to establish departmental performance measurement guidelines; implementing and monitoring processes to identify training opportunities and ensure goals are met.
• Proactively identifying improvement areas within the deductions and resolutions process and executing changes to enhance business operations.
• Ensuring that documents are processed in compliance with various SOX Narratives & Corporate Finance and Accounting Policies regarding returns, adjustments, and Bad Debt allowances, and being accountable for resolving all accounts with credit balances.
• When feasible, ensuring that revenue and generated orders are processed to offset credit balances.
• Managing monthly Bad Debt Reserves and reconciling AR General Ledger balances at month-end.
• Interacting with trade and logistics associations and financial institutions to gather credit information on customers to make informed decisions regarding their financial status related to establishing or modifying credit lines.
• Preparing Financial Reviews or High-Risk Top accounts for the VP Controller and Senior Management's review.
• Maintaining communication with Visa, MasterCard, and American Express to resolve customer credit card disputes by providing transaction details.
• Monitoring daily debit and credit adjustments from banking institutions for accuracy and managing returned checks while adjusting the receivables balance as necessary.
• Performing other assigned duties.
• Executing supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving issues.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• A minimum of 10 years of experience in Finance and Administration Delivery.
• Demonstrated experience in managing all aspects of the Order to Cash (O2C) process.
• Ability to effectively interact with and lead multiple global customers while addressing issues.
• Experience in consistently seeking opportunities to enhance metrics and validate data.
• Strong analytical and numerical skills.
• Proficient presentation and interpersonal skills with flexibility in working hours.
  
  

Preferred Technical And Professional Experience

• Strategic thought leadership in crafting future state delivery and strategies to achieve those objectives.
• An understanding of emerging employee, industry, and Finance and Administration (F&A) trends, applying this knowledge to devise solutions that foster a high-performance culture.
• A passion for collaborative environments that leverage agile methodologies to inspire creative design thinking and innovative approaches to align with the latest market trends.
• An ambitious individual who can work autonomously toward established targets/goals with a creative mindset.
• An intuitive individual capable of managing change and demonstrating proven time management skills.
• Strong interpersonal skills contributing to team efforts by achieving related results as necessary.
• Up-to-date technical knowledge through participation in educational workshops and reviewing relevant publications.