Senior Architect

Job Summary

Sr Architect responsible for architecting and enhancing complex Siebel Loyalty and customer experience solutions for a global enterprise. The position emphasizes Siebel EAI workflows, Siebel Open UI, eScripting, and Siebel Loyalty Management, with ownership of scalable designs that strengthen airline loyalty operations and improve customer engagement. This role operates in a hybrid work model with day shift collaboration across cross-functional teams to support long-term business transformation through robust, future-ready architectures.

Responsibilities

Design scalable Siebel architectures that reflect enterprise strategy and deliver solutions centered on Siebel EAI workflows, Open UI Loyalty Management, and eScripting to support complex airline loyalty programs and customer interactions in a hybrid work environment.

Lead end-to-end solution design for loyalty enrollment, accrual, redemption, and partner integration by leveraging Siebel EAI and workflow capabilities to ensure smooth customer journeys and accurate loyalty data processing.

Deliver in-depth technical direction for Siebel Open UI configuration to build intuitive, accessible, and responsive user interfaces that improve usability for operations teams and provide consistent experiences across loyalty and airline service processes.

Optimize Siebel workflows by reviewing current process flows, locating bottlenecks, and implementing streamlined logic that boosts system efficiency, reduces manual effort, and strengthens overall service reliability.

Own advanced Siebel eScripting design and implementation to support sophisticated airline loyalty use cases through advanced business rules, real-time validations, and automation that improve operational accuracy.

Coordinate integration between Siebel Loyalty Management and external airline systems and partner platforms by defining reliable EAI messaging structures and error handling approaches to protect data integrity throughout the ecosystem.

Create detailed technical design documentation, configuration standards, and coding patterns to promote consistency, maintainability, and high performance across all Siebel components used for loyalty and airline processes.

Work closely with business stakeholders, product owners, and operations teams to convert loyalty and airline requirements into practical Siebel solutions that deliver measurable outcomes for both customers and the organization.

Perform performance assessments and tuning for Siebel applications, including evaluation of queries, workflows, and integration points, to ensure the platform can scale to growing loyalty membership and transaction volumes.

Support environment planning and release strategies for Siebel updates and enhancements by coordinating with infrastructure and DevOps teams to enable dependable deployments, minimize downtime, and protect customer-facing services.

Mentor junior architects and senior engineers in Siebel best practices, solution patterns, and troubleshooting techniques to strengthen internal capability for sustaining and evolving loyalty and airline solutions.

Partner with quality assurance teams to define test approaches, test data sets, and automation coverage for Siebel EAI workflows, Open UI, and Loyalty Management to achieve high functional and regression confidence for releases.

Collaborate with enterprise architecture and security teams to ensure Siebel solutions adhere to governance standards, data protection requirements, and risk controls while enabling innovation in loyalty offerings.

Qualifications

Extensive experience in Siebel EAI design and implementation, including configuration of integration objects, business services, and complex data exchange scenarios that support airline loyalty and customer processes.

Strong hands-on expertise in Siebel Workflows, including building, debugging, and optimizing multi-step process flows that orchestrate loyalty transactions, customer service activities, and back-office operations.

Demonstrated proficiency in Siebel Open UI customization, including configuration, styling, and scripting methods to deliver modern and efficient user experiences for loyalty agents and airline service representatives.

Advanced knowledge of Siebel Loyalty Management, including program configuration, tier rules, and points accrual and redemption logic that enable sophisticated and differentiated airline loyalty propositions.

Ability to apply Siebel eScripting to implement advanced business rules, automation routines, and validations that ensure reliability and compliance for key loyalty and airline processes.

Domain understanding of airline loyalty management, including familiarity with common program structures, partner ecosystems, and operational practices that help shape practical and relevant solution designs.

Broader airline industry knowledge, including reservations, check-in, ancillary services, and customer service workflows, to connect loyalty behaviors with core travel experiences.

Strong analytical and problem-solving skills to investigate production issues, execute root cause analysis, and design durable corrective actions that improve system stability and customer satisfaction.

Clear communication in hybrid work settings, with effective collaboration across remote and onsite teams, thorough documentation of decisions, and alignment across technical and business stakeholders during day shift operations.

Architectural thinking and structured design skills to assess tradeoffs related to performance, maintainability, and flexibility, ensuring Siebel solutions remain adaptable to evolving loyalty and airline business needs.

Collaborative working style with cross-functional teams, including data, digital, operations, and partner management groups, so that Siebel capabilities are applied strategically across the organization.

A continuous learning mindset with curiosity, staying current on updates in Siebel technologies, airline loyalty trends, and integration patterns, then translating insights into improvements for the platform and its users.

Certifications Required

Preferred certifications include Oracle Siebel CRM certification and airline or loyalty focused professional credentials relevant to customer experience solutions.