Reservation Executive Hotel Reservation

Responsibilities:

• Manage room bookings efficiently using IDS Software to ensure smooth guest experiences.
• Handle guest inquiries promptly and professionally through phone, email, and online channels.
• Process new reservations, cancellations, and modifications accurately in the booking system.
• Coordinate with front office and housekeeping teams to maintain updated room availability and guest preferences.
• Ensure all guest information is correctly recorded in the system to avoid booking discrepancies.
• Monitor room inventory to optimize occupancy and maximize hotel revenue.
• Provide guests with information about room rates, packages, and promotions.
• Maintain a high level of customer service by addressing guest concerns and special requests effectively.
• Generate daily, weekly, and monthly booking reports for management review.