Guest Relation Executive

Responsibilities:

• Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly.
• Ensure a high-quality guest experience by providing personalized and proactive service.
• Handle guest complaints or issues effectively, offering solutions to maintain satisfaction.
• Coordinate with housekeeping, front office, and other departments to meet guest needs seamlessly.
• Maintain detailed records of guest preferences and feedback to improve service delivery.
• Assist in check-in and check-out processes as needed to ensure smooth operations.
• Promote hotel services, facilities, and special offers to enhance guest engagement.
• Monitor guest satisfaction and report insights to management for continuous improvement.