Regional Manager

Roles & Responsibilites:

• Responsible for growing and sustaining the zones revenues with P&L responsibilities.
• Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth
• Ensure the team meets the operational metrics with the target KPIs to ensure daily service delivery.
• Building capacity and managing the zone operations: Resulting in tapping leads and target achievement
• Build & streamline the process for vendor engagement, hiring of operations team, Onboarding & training and Certification of the HC staff.
• Manage the customer experience proactively and improve NPS for the zone
• Manage the outbound call center to generate revenue for the region
• Work closely with respective stakeholder to drive the marketing related initiatives. Lay down the roadmap for BTL programs, Freelance scale-up.
• Gather market intelligence, and provide service improvement suggestions to improve business performance.

Knowledge & Skills

• Thorough knowledge and expertise in Fleet Management, Operations & sales handling
• Detailed understanding & knowledge of new technology and digital platforms
• Demonstrable experience in leading and managing teams, city operation
• Revenue & P&L Management
• Outstanding communication & interpersonal skills

Competencies

• Strategic Thinking
• Analytical Mindset
• Collaborative & Influencing
• Ability to work in Team