Procurement Operations Specialist

Introduction

At IBM Finance & Operations, we serve as the foundation for IBM’s transformation—advancing efficiency, transparency, and better decision-making throughout the business. Our teams deliver the insight and rigor needed to shape strategy, strengthen financial performance, and support IBM’s ability to invest in innovation and growth. In Finance & Operations, you’ll blend analytical expertise with collaboration and ongoing curiosity. You will work closely with colleagues across functions and geographies, applying data, technology, and process excellence to design solutions that enhance performance and create measurable business impact. IBM provides continuous learning, career development, and a culture that respects diverse perspectives. Join a global team that helps move IBM forward, while growing your own career in a fast-moving and evolving environment.

Your Role And Responsibilities

As a Procurement Operations Specialist, you will deliver professional support for purchase order processing and execute tactical sourcing activities. The position includes negotiating with suppliers, establishing and maintaining relationships with IBM clients and suppliers, and ensuring adherence to IBM Procurement policies.

Your Primary Responsibilities Will Include

• Oversee supplier onboarding, registration, activation, and ongoing support across procurement systems.
• Assist suppliers with system access, electronic invoicing, documentation, and procurement requirements.
• Review supplier creation and change requests, validating them and coordinating updates with Vendor Master teams.
• Maintain precise supplier records and ensure alignment with internal company policies and controls.
• Collaborate with Procurement, Accounts Payable, Compliance, and business teams to resolve supplier-related concerns.
• Encourage supplier adoption of Ariba and other self-service procurement tools.
• Track onboarding progress, address escalations, and achieve agreed SLAs.
• Detect recurring issues and suggest process improvements or automation opportunities.
  
  

Required Technical And Professional Expertise

• Bachelor's degree in business, Supply Chain, Procurement, Finance, or a related field.
• Typically possesses 0–4years of experience in Supplier Enablement, Vendor Management, Procurement Operations, Sourcing Support, or Procure-to-Pay operations.
• Experience working in SLA-driven environments and supporting global stakeholders and suppliers.
  
  

Preferred Technical And Professional Experience

• Solid understanding of supplier onboarding, vendor master data, supplier lifecycle management, procurement controls, and compliance requirements.
• Experience with Ariba, SAP, Coupa, ServiceNow, Oracle, or similar procurement and case management platforms.
• Strong skills in managing supplier relationships and stakeholders.
• Excellent written and verbal communication, presentation, and training abilities.
• Analytical mindset with experience using operational reports, performance metrics, and root-cause analysis.
• Experience supporting process improvement, automation, or digital procurement initiatives.