Procurement Operations Specialist

Introduction

At IBM Finance & Operations, we serve as the foundation for IBM’s transformation—driving efficiency, transparency, and smarter decision-making throughout the business. Our teams deliver the insight and rigor that shape strategy, help maintain financial strength, and allow IBM to invest in innovation and growth. In Finance & Operations, you’ll combine analytical capability with teamwork and curiosity. You will collaborate with colleagues across functions and geographies, leveraging data, technology, and process excellence to develop solutions that enhance performance and create tangible, measurable impact. IBM also supports continuous learning, career advancement, and a culture that respects and values diverse viewpoints. Join a global organization that keeps IBM moving ahead while helping you build your own career in a fast-changing, evolving environment.

Your Role And Responsibilities

As a Procurement Operations Specialist, you will provide professional support for purchase order processing and perform tactical sourcing activities. The role includes negotiating with suppliers, establishing and maintaining relationships with IBM clients and suppliers, and ensuring adherence to IBM Procurement policies.

Your Primary Responsibilities Will Include

• Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers, and complete purchasing activities in line with IBM Procurement policies.
• Relationship Management: Create and maintain relationships with IBM clients and suppliers using effective written and verbal communication.
• Problem Resolution: Use problem-determination skills to address issues within the purchasing process and reduce negative effects on the client experience.
• Procurement Tool Utilization: Learn and apply procurement-focused tools to process POs and record supplier/PO-related information.
• Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers.
  
  

Required Technical And Professional Expertise

Required Qualifications / Experience:

• Bachelor's degree in business, Supply Chain, Procurement, Sourcing, or a related field.
• Typically possesses 0-3 years of experience in procurement operations, PR to PO, sourcing support, finance operations, shared services, or customer support functions.
• Experience working within SLA-driven environments and supporting global stakeholders.
  
  

Preferred Skills

Preferred technical and professional experience

• SAP or SAP Ariba
• ServiceNow or case management platforms
• Microsoft Excel, intermediate to advanced level
• Supplier onboarding and master data tools
• Invoice processing and exception workflow systems
• Fluent in English with strong written and verbal communication skills
• Ability to operate effectively in a global, multicultural organization