Customer Support Executive

Job Type

Full-time

Job Summary

We are looking for a Customer Support Executive to provide excellent customer service by handling customer queries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure high levels of customer satisfaction through effective communication.
• Meet quality and productivity targets while adhering to company policies.

Requirements

• Graduate or undergraduate candidates are welcome to apply.
• Good verbal and written communication skills in English.
• Basic computer knowledge and typing skills.
• Strong problem-solving and interpersonal skills.
• Ability to work in rotational shifts, if required.
• Prior experience in customer support or a BPO is preferred but not mandatory.

Skills

• Customer Service
• Communication Skills
• Problem Solving
• MS Office
• Email & Chat Support
• Call Handling

Why Join Us

• Competitive salary package
• Performance-based incentives
• Career growth opportunities
• Supportive and collaborative work environment
• Training and development programs

Contact HR Sangeetha

7411573634