PROCESS SPECIALIST

Key Responsibilities

• Respond to sales support requests covering quotes, orders, amendments, pricing sheets, and vendor quote inquiries.
• Own and manage Order-to-Cash (O2C) activities, including agreements, contracts, and end-to-end quote management.
• Act as a subject matter expert and resolve complex, process-driven issues.
• Develop training materials, work instructions, and knowledge base documentation.
• Spot and recommend opportunities for continuous process improvement.
• Conduct root cause analysis and assist with resolution of customer-facing issues.

Required Skills

• 2–5 years of experience in a BPO environment.
• Practical experience in Order-to-Cash (O2C), Quote Management, and Quote-to-Order processes.
• Strong working knowledge of L2S processes, agreements, amendments, licensing, pricing, and reports.
• Proficiency in MS Excel.
• Ability to analyze, troubleshoot, and solve problems effectively.
• Excellent written and verbal communication skills.
• Customer/client-facing experience is preferred.
• Experience in training and knowledge base creation is an added advantage.