PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Overview

Embarking on a career with IBM Consulting means engaging in enduring partnerships and collaborative efforts with clients worldwide. In this position, you will be a part of IBM BPO, within Consulting, that drives digital transformation through agile practices, process mining, and AI-enhanced workflows.

You will collaborate with innovators across various sectors to enhance the hybrid cloud and AI journey for the most forward-thinking and esteemed companies globally. Your capability to expedite impact and foster meaningful transformations for your clients is supported by our strategic partner ecosystem along with our comprehensive technology platforms within the IBM portfolio, including IBM Software and Red Hat.

A spirit of curiosity and an ongoing pursuit of knowledge form the foundation of success in IBM Consulting. In your role, you will receive guidance from mentors and coaches who will inspire you to challenge conventional approaches, explore ideas beyond your immediate responsibilities, and devise creative solutions that yield transformative effects for a diverse client base. Our culture emphasizes growth and empathy, focusing on long-term career development and learning opportunities in an environment that values your distinctive skills and experiences.

Your Role and Responsibilities

As a Process Analyst - Recruitment, your role will involve collaborating with partners to provide thorough recruitment support. You will actively engage with clients, IBM's operations management, and personnel.

Your Core Responsibilities Include

• Assume partial responsibility for the sourcing life cycle, ensuring compliance with Service Level Agreements (SLA) as necessary, and taking proactive measures to drive success.
• Your duties will encompass defining, developing, planning, and executing sourcing strategies to create a qualified talent pool.
• Evaluate candidate suitability and employ inventive sourcing techniques for lead generation.
• Work alongside the business head to set goals for the Global Delivery Centre.
• Leverage ATS for screening, maintain comprehensive selection criteria, regularly update candidate statuses, and perform any additional tasks as required by management.
  
  

Preferred Education

Master's Degree

Required Technical and Professional Expertise

• A graduate or postgraduate with at least 1 year of direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO environments).
• Established ability to build relationships and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer processes.
• Skilled in utilizing social media and other innovative sourcing channels for effective candidate acquisition.
• Proven experience in partner management, including effectively navigating challenging discussions.
• Acquire deep knowledge in Talent Acquisition and related HR fields, understand business strategies, and encourage innovation.
• Exhibit a consultative mindset, with a genuine passion for recruitment and a non-transactional approach.
• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is advantageous.
  
  

Preferred Technical and Professional Experience

• Self-motivated and driven individual, consistently meeting targets.
• Proven ability to analyze complex data, supported by strong interpersonal and organizational capabilities.
• Exceptional communication skills in English, both spoken and written.
• Enhance technical competencies by participating in educational workshops, reviewing relevant publications, etc.