Patient Service Associate

Brief Summary:

• Oversee billing, collections, funding claims, patient registration, and financial counselling with precision and on-time completion. Provide support for day-to-day administrative operations, including inventory coordination, reporting, and patient service activities.

Responsibilities

• Process daily billing for treatments, administrative services, laboratory tests, and all other applicable charges. Submit claims and receipts promptly, update records, and follow up on unpaid balances. Collect payments for services provided and help arrange suitable payment plans for overdue accounts. Register new patients and share details on appointment times, treatment fees, clinic locations, and required documentation. Perform financial counselling and reassessments for both new and existing patients when funding or insurance arrangements change. Collect, validate, and submit required funding, insurance, and medical savings documentation within applicable timelines. Support patients with checking their medical savings balances and relevant insurance coverage. Confirm authorisation forms and obtain pre-authorisation when required. Accurately compute treatment and service charges and reconcile daily collections with recorded transactions. Manage petty cash disbursements, reimbursements, and all related supporting records. Deposit collected cash weekly or whenever the total reaches S$1,000, whichever comes first. Prepare and submit monthly summaries, tax invoices, and claims to the relevant funding bodies and healthcare institutions. Track submitted claims and follow up on pending reimbursements. Coordinate with the finance function to issue monthly payments to patients. Order clinical consumables, liaise with suppliers, and coordinate weekly stock replenishment. Assist with stock counts and ensure timely and accurate completion of monthly inventory closing. Maintain weekly patient movement records and submit the required reports to the appropriate personnel. Produce accurate daily end-of-day reports and complete monthly reporting within the required timeframe. Answer calls promptly, provide accurate information, and direct enquiries to the appropriate personnel. Support patients and caregivers with service arrangements, including transport bookings where needed. Coordinate patient appointments with the nursing team and escalate complex enquiries when necessary. Keep patient details and email records up to date, respond to enquiries promptly, and sort and route incoming mail daily. Provide clerical and administrative support to the operations team as requested. Maintain professional conduct when interacting with patients, caregivers, colleagues, and members of the public. Take part in relevant training and take responsibility for maintaining and enhancing job-related competence.

Requirements

• Min GCE O level and above Ability to manage billing, cash handling, payment reconciliation and claim submissions accurately. Experience or proven capability in administrative, customer service, finance support or patient service roles. Strong organisational skills with the ability to maintain records, meet deadlines, and manage multiple operational tasks. Ability to handle confidential patient and financial information appropriately. Proficiency in using administrative systems and maintaining accurate documentation. Ability to communicate information clearly and provide courteous assistance to patients and caregivers. Ability to work effectively with clinical, finance, operations and external stakeholders. Ability to spot discrepancies, follow up on outstanding matters, and escalate issues appropriately.