Package Consultant-Salesforce

Introduction

Build a long-term career at IBM Consulting through strong client partnerships and global collaboration. In this role, you’ll work with leading organizations across industries, supporting their hybrid cloud and AI initiatives. Backed by strategic partners, proven IBM technology, and Red Hat, you’ll help drive meaningful transformation and speed up client outcomes. At IBM Consulting, curiosity powers success—you’ll be encouraged to question the status quo, investigate new approaches, and develop innovative solutions that deliver measurable results. Our growth-oriented, empathetic culture emphasizes your long-term development while recognizing and valuing your individual skills and experiences.

Your Role And Responsibilities

As a Salesforce Package Consultant, you will specialize in designing, implementing, and supporting Salesforce CRM solutions, with hands-on experience in LWC and integration. You will help clients through the full lifecycle, starting with business analysis and extending through system configuration and user adoption, applying your knowledge of Agile, Scrum, and Waterfall methodologies.

Your Primary Responsibilities Will Include

• Design and Implement Solutions: Create customized solutions that address clients' business needs by learning their specific challenges and leveraging Salesforce's extensive capabilities.
• Execute System Testing: Perform system testing, user acceptance testing, and change management activities to support successful implementation and sustained user adoption.
• Deliver Client-Facing Support: Provide informed, expert support to clients across the full engagement lifecycle, from business analysis through system configuration and user adoption.
• Apply Methodologies: Use Agile, Scrum, and Waterfall methodologies to support an effective software development lifecycle.
• Develop Training Programs: Build training programs that enable successful user adoption and long-term usage of the solutions delivered.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Salesforce CRM Solution Experience: Hands-on experience designing, implementing, and supporting Salesforce CRM solutions with LWC and integration experience, including knowledge of the Salesforce platform and its extensive offerings.
• Agile Methodology Knowledge: Exposure to Agile, Scrum, and Waterfall methodologies, including the ability to apply them to help ensure a smooth software development lifecycle.
• System Testing and Validation: Experience conducting system testing, user acceptance, and change management to support successful implementation and long-term user adoption.
• Business Analysis and Configuration: Exposure to supporting business analysis, system configuration, and user adoption, developing tailored solutions aligned to clients' unique business needs.
• Software Development Lifecycle: Experience working within a software development lifecycle, applying methodologies to deliver high-quality solutions.
  
  

Preferred Technical And Professional Experience

• LWC Integration Experience: Exposure to building and integrating Lightning Web Components (LWC) with Salesforce CRM solutions to improve the user experience and deliver customized solutions.
• Salesforce Platform Knowledge: Experience working with the Salesforce platform, including its extensive offerings, to create tailored solutions addressing clients' specific business needs.
• Agile Methodology Application: Exposure to applying Agile, Scrum, and Waterfall methodologies within software development lifecycles to support smooth, efficient solution implementation.