Outbound Sales Executive

Lead Management & Communication:

• Call the customer (lead) within 24 hours of assignment on Salesforce (SF).
• In case the call is unanswered, make a repeat call on alternate days as per Salesforce (SF).
• If the call is answered, update the lead status on Salesforce (SF) based on the conversation.
• Update the call summary on Salesforce immediately after completing the call.
• If the repeat call is also unanswered on the alternate day, the agent must call the lead again.
• Follow the provided script during all customer interactions.
• If the customer wants to visit the store, provide store details and send an email to the store through SF.
• Post an hourly call report on the designated WhatsApp group.
• Follow up with the store on the status of the leads that have been passed on.
• Post an hourly sales report on the designated WhatsApp group.

Performance & Skills:

• Maintain a minimum productivity of 6 hours per day.
• Demonstrate proficiency in using a laptop and have a good working knowledge of Microsoft Excel.
• Possess excellent verbal communication skills in English, Hindi, and at least one regional language.
• Ensure a call audit score of 85 or higher.