Operations Team Lead

Job Opening: Team Lead

Salary: Upto 25 CTC

Experience Required: 1 to 2 years

Work Days: 6 days

Education: Graduated

Roles & Responsibilities (Team Lead):

• Supervise and guide a team of customer service representatives
• Monitor team performance and ensure achievement of daily/weekly targets
• Provide coaching, feedback, and support to improve individual and team performance
• Resolve escalated customer issues and ensure a high level of customer satisfaction
• Prepare performance reports and share insights with management
• Maintain team morale and handle staffing and scheduling needs

Eligibility Criteria:

• Prior experience in team handling, preferably in a BPO or customer service environment
• Strong leadership, communication, and problem-solving skills
• Ability to motivate a team and work under pressure
• Freshers with leadership potential and strong communication skills may also be considered