Operations Manager

Essential Services: Role & Location Flexibility

At ICICI Bank, we are committed to addressing our customers' needs beyond conventional role definitions, product scopes, and functional limitations, guided by our customer-centric philosophy of 360-degree service. This approach embodies our commitment to fulfilling all banking requirements of our clients as One Bank, One Team. To realize this vision, ICICI Bank employees are expected to be role and location-flexible, recognizing that Banking is an essential service. The role descriptions provided are intended to outline responsibilities and serve as a directional guide.

Position Overview

In the capacity of Operations Manager at ICICI Bank, you will play a crucial role in delivering an exceptional banking experience to our diverse clientele, which includes both retail customers and large corporate entities. Key responsibilities will encompass, but are not limited to, processing, reconciling, and overseeing various customer transactions, international remittances, forex services, loans, cards, overdraft solutions, and GST submissions. Given that the operations group interfaces with all bank business verticals through its back-office functions, collaboration with various teams will be essential. Depending on specific role requirements, you may also be tasked with ensuring compliance with regulatory standards across multiple transactions, disbursements, and issuances. Furthermore, maintaining data integrity and preparing Management Information Systems (MIS) in your designated areas will be a critical aspect of your responsibilities.

Core Responsibilities

Reconciliation

Overseeing the reconciliation processes for various products, including Bank Accounts, Nostro Accounts, ATMs, Debit Cards, and other office accounts.

Stakeholder Engagement

Working collaboratively with multiple stakeholders within the Bank to ensure efficient transaction processing.

Compliance

Maintaining adherence to regulatory guidelines during transaction processing.

Managing Turnaround Time & Quality

Ensuring all customer requests are processed within the established turnaround time (TAT) while upholding quality and accuracy standards.

Data Analysis & MIS Development

Analyzing customer data to pinpoint pre-delinquency patterns.

Embody Our Values

Develop products that are equitable for both the customer and the Bank.

Qualifications & Skills

Educational Background

Graduates and Post Graduates with at least 1 year of relevant experience.

Fundamental Document Knowledge

Candidates should be familiar with essential documents and Know Your Customer (KYC) regulations.

Compliance Assurance

Proven ability to ensure adherence to internal policies and regulatory requirements.

Team Collaboration

A collaborative mindset to work with various teams for on-ground support and to provide necessary enablers.

About the Business Group

The operations team serves as the backbone of the Bank, collaborating closely with various departments to deliver a seamless customer experience. This group addresses the diverse needs of clients by offering a wide range of services. The team guarantees the efficient execution of customer requests, from managing complex foreign currency derivatives for exporters to providing cash management services for merchants and corporations. The operations group encompasses various functions, including Asset operations, central reconciliation, Liability operations, payments, remittances, international operations, treasury, security services, and trade finance operations.