Operations & Compliance Analyst

The candidate will be responsible for overseeing the new client account onboarding process and completing compliance checks, while managing payment operations to ensure accurate and timely transaction processing. The role also includes providing support to relevant teams as needed.

Compliance

• Manage the new client account opening process and perform compliance checks (e.g., KYC review, CDD, EDD, etc.) for individual, corporate, and institutional clients.
• Detect and escalate potential red flags, including adverse media, PEP status, sanctions, or unusual activity patterns.

Operations

• Oversee payment operations to ensure accurate and timely transaction processing (e.g., daily reconciliations and payment transfers).
• Provide operational support (e.g., service requests, operational requests, and managing escalations from servicing teams).
• Work closely with and support relevant teams by participating in investigations to identify root causes of cases.
• Keep client information accurate, complete, and up to date across relevant platforms and systems.
• Coordinate remediation and resolution steps with the business for issues and incidents.
• Maintain oversight of operational risks and escalate any critical issues to management.
• Liaise with external vendors to escalate and address identified issues.

Requirements

• Minimum 2 years of experience in an operations or KYC / AML onboarding role, preferably within Financial Services.
• Intermediate experience with Microsoft Excel (e.g., basic knowledge of formulas, vlookups, and pivot tables).
• Proficiency in systems such as JIRA and/or Salesforce.
• Excellent communication skills.

Vernon Quek

EA License No: 91C2918

Personnel Registration Number: R23111972