NOC Engineer (12hr shift| Tuas| must have CCNA & Driving license)

Employment Type: 1-year Contract (Renewable)
Workplace: Tuas
Working Hrs: 12-hour shift: 8am - 8pm, 8pm - 8am
Allowance: $50 for Comms, $200 for Shift

Overview

The Onsite NOC Engineer provides network support for LAN/WAN/Firewall services on a 24x7, shift-based schedule.

Operational responsibilities include managing incidents, service requests, and changes to meet customer requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring alerts generated by monitoring tools
• Working at heights (training provided)
• Logging, updating, and progressing tickets through to resolution
• Conducting daily level health checks for in-scope infrastructure
• Working directly with the customer on-site to address queries, investigate reported incidents, resolve incidents, and apply fixes
• Performing Level 1 basic network troubleshooting based on work instructions from Level 2 engineers
• Escalating to next-level engineers across platforms when incidents/problems cannot be resolved
• Creating reports and scheduling meetings (daily, monthly, and ad hoc)
• Collaborating with the Client’s Partner to engage and resolve technical issues and RMA
• Maintaining and updating CMDB or the asset list
• Following up with next-level engineers on outstanding tickets
• Following the escalation matrix during critical incidents or issues
• Assisting the Team Lead/Operations Manager in training and guiding junior team members
• At least 1 - 2 years of experience in NOC support for intrastate support and maintenance (LAN/WAN)
• Must have CCNA and a driver's license

Key Tasks / Responsibilities

• Provide NOC operations support across at least one area (network and Firewall)
• Experience supporting networks and systems (Cisco products)
• Experience troubleshooting network devices and/or firewall issues—diagnosing and resolving hardware/software problems, analyzing system logs, and identifying potential issues/incidents
• Analyze, troubleshoot, and correct on-site infrastructure (network)
• Ensure timely updates and ticket progress with quality information
• Own patching, health checks, and hardening remediation following Level 2 engineer instructions
• Execute remote standard (Simple) change requests during the designated change window
• Apply operating system updates, patches, and configuration changes according to SOP
• Support quarterly, half-yearly, and yearly activities such as verifying assets and updating inventory