MNC hiring operations manager / team leader For International BPO

Roles & Responsibilities

• Oversee end-to-end operations for the UK Telecom process.
• Manage team performance, ensuring all KPIs, SLAs, and quality standards are consistently met.
• Lead, mentor, and guide operations teams to achieve process excellence.
• Handle escalations, ensure timely resolution, and maintain high customer satisfaction levels.
• Coordinate with cross-functional teams to implement operational improvements.
• Analyze performance metrics and prepare regular operational reports.
• Ensure compliance with client requirements and process guidelines for international voice operations.
• Drive operational efficiency through process optimization and team development.