Mid Salesforce L2 Support

About Ascendion

Ascendion stands at the forefront of AI-driven software engineering, dedicated to delivering results that enable businesses to innovate more rapidly, intelligently, and effectively. We collaborate with Global 2000 companies across North America, the UK, Europe, and APAC to tackle intricate challenges in data management, experience design, software product engineering, and workforce transformation. Supported by skilled engineers, a multitude of AI agents, and our proprietary Engineering to the Power of AI™ (EngineeringAI) framework, we provide measurable results that foster trust, create value, and expedite growth. Discover more at ascendion.com

Ascendion | Engineering to elevate life

Our culture thrives on opportunity, inclusivity, and collaboration. Join us in our mission to transform the world:

• Develop cutting-edge technology for top global brands
• Tackle complex challenges while acquiring new skills
• Experience the impact of digital engineering transformation for Fortune 500 companies
• Hone your expertise through premier training programs and practical experience
  
  

Become part of a community of innovators! Engage with a culture of high-achieving individuals brimming with ideas and a fervor for technology. Our culture is the essence of our organization, distinguishing us through diversity and uniqueness. The way we exchange ideas, knowledge, experiences, achievements, and joy empowers everyone to excel at Ascendion.

About The Role

We are seeking a Salesforce L2 Support professional to join our dynamic team. In this position, you will work alongside L3 to address production challenges.

Job Title: Salesforce L2 Support

Key Responsibilities

• Collaborate with L3 to troubleshoot and resolve production issues.
• Assist L1.5 with the next level of triaging.
• Participate in Major Incident calls and provide necessary support for effective issue resolution.
  
  

Minimum Qualifications

• Significant experience in Salesforce Sales and Service Cloud, encompassing Setup, Configuration, Customization, Administration, and Production Support.
• Proficient in Apex (Triggers, Classes), Flow, and Debug Logs, with integration experience using REST API and SOAP API.
• Strong background in Incident Management, SLA compliance, and troubleshooting production challenges.
• Solid understanding of SOQL for data analysis and remediation.
• Primary / Should Have
• Knowledge of security and sharing rules at the object, field, and record level.
• Familiarity with Org hierarchy, roles, profiles, and permission sets.
• Experience with Jira, GitHub, and Agile delivery methodologies, including user access management, deployments, and coordination with L3 teams.
• Secondary / Could Have
• Salesforce Admin / App Builder Certification. Exposure to Omni-Channel, Email-to-Case, Selenium, and testing support. Basic knowledge of monitoring and reporting practices.
• Roles & Responsibilities
• Conduct thorough incident analysis and offer workarounds for critical issues.
• Possess a good understanding of application integration and collaborate on issues that span multiple applications.
• Perform Root Cause Analysis.
• Manage user access, data corrections, and basic deployment tasks.
  
  

Location: Gurgaon

Ready to make a difference? We want to hear from you. Share your experiences, education, and aspirations with us. Bring your expertise, unique perspective, and creativity to the conversation. Let's connect!