Manager People Shared Services

Job Description

Manager People Shared Services

Publicis Sapient is seeking a Manager – People Shared Services to enhance our team of innovative thinkers and doers. This position will focus on supporting the HR Shared Services team in India. The role involves identifying, assessing, developing, and serving as a subject matter expert on various people processes, labor compliance, performance management, and the employee lifecycle (including Onboarding, Learning Management, Global Background Checks, Helpdesk, etc.), while overseeing the daily operations of the Shared Services operations team or project team. Additionally, the position will encompass a range of projects and tasks such as Process Redesign, Reporting & Dashboards, HR Account Management, utilizing tools to enhance process efficiency and scalability, collaborating with multiple stakeholders to gather and analyze data for improvement opportunities, and creating process documentation and maps for knowledge management.

Your Impact:

Team Leadership and Management

• Collaborates with senior leadership to maintain uniform people processes and practices throughout the organization.
• Leads and mentors various segments within the GPSS team, guiding them on Publicis Sapient's initiatives, core values, and human resources expertise.
• Develops a localized vision and perspective for Shared Services that aligns with the broader GPSS Organization.
• Actively participates in the recruitment and selection of new Shared Services team members (Associates & Senior Associates, including contractors).
• Implements continuous performance reviews and management for the team, providing periodic updates.
• Establishes, executes, and oversees Objectives & Key Responsibilities (OKRs) for the HR Shared Services team.
• Engages with key stakeholders and partners to report on essential metrics related to Shared Services collaboration and performance.
• Champions team transformation and consistently works towards enhancing their capabilities and engagement.
  
  

Operations and People Processes

• Continuously refine the design and execution of our processes, promoting adoption, change management, and effective communication, leveraging a solid HR knowledge base to devise solutions that address business needs.
• Collaborates with support functions such as Hiring, Finance, and HR Business Partners to ensure seamless execution of critical processes, including the Executive Integration Program (Leadership Level Onboarding) and Client-Specific Background Checks.
• Works with Global HRSS & Technology Teams on enhancing systems and tools to streamline processes.
• Partners with other members of the People Success (HR) team to formulate and implement policies, procedures, and practices concerning people processes, ensuring they reflect innovative best practices.
• Contributes to the development of integration and lifecycle process frameworks, including drafting and reviewing Standard Operating Procedures (SLAs) for key processes.
• Ensures all HRSS activities are performed in compliance with SLAs and timelines as outlined in the SOPs.
• Monitors HR queries for timely responses in alignment with SLAs.
• Investigates incidents and implements appropriate measures.
  
  

Communication:

• Provides training and coaching to Senior Associates & Associates on ongoing and new people processes.
• Evaluates and advises leaders on effectively resolving team and employee relations matters.
• Handles escalations and inquiries related to policies, procedures, and programs.
  
  

Company Contribution:

• Collaborates with other leaders to discover innovative ways to promote core values, ensuring they remain vibrant within the organization.
• Actively engages in delivering company-wide training programs as necessary.
  
  

Qualifications

Your Skills & Experience:

• Stakeholder Management is essential; the candidate must cultivate strong relationships to collaborate with various teams within the organization.
• A business-oriented mindset is crucial, guiding all people processes and initiatives within the organization.
• Exceptional written and verbal communication, as well as interpersonal skills.
• Proven capability in team management and the maturity to navigate difficult conversations and performance evaluations of direct reports.
• Ability to effectively communicate information to senior leadership, team members, and public groups.
• Skilled in problem definition, data collection, fact establishment, and drawing valid conclusions.
• Proficient in interpreting a wide range of instructions in verbal, written, or diagrammatic formats and managing abstract and concrete variables.
• Strong command of Microsoft Windows applications (Word, Excel, PowerPoint & Outlook), with a strong customer service orientation.
• Ability to work collaboratively with Business and People Strategists, cooperating with individuals across various locations.
• Adept at managing escalations and handling work pressure in demanding situations.
• Capable of prioritizing tasks effectively and multitasking.
• Skilled in addressing grievances or concerns from employees and other relevant process stakeholders.
• Experience with any HR Information System (SAP, Oracle, Taleo, SharePoint, etc. is preferred).
  
  

Additional Information

Set Yourself Apart With:

• 8-10 years of professional HR experience (preferably as an HR generalist or HR manager).
• Proven track record of managing teams.
• Experience in dynamic, fast-paced environments, particularly within the IT industry.
  
  

Benefits of Working Here:

• Gender-Neutral Policy.
• 18 paid holidays each year.
• Comprehensive parental leave and new parent transition program.
• Flexible work arrangements.
• Employee Assistance Programs focused on wellness and well-being.
  
  

Company Description

Publicis Sapient is a digital transformation partner dedicated to guiding established organizations toward a digitally-enabled future, both in operational practices and customer engagement. We unlock value through a start-up mentality and contemporary methodologies, merging strategy, consulting, and customer experience with agile engineering and innovative problem-solving. United by our core values and our mission to help individuals excel in the bold pursuit of next, our team of over 20,000 professionals across 53 global offices combines expertise in technology, data sciences, consulting, and customer focus to drive our clients’ businesses forward by designing products and services that resonate with their customers' true needs.