EXEXL
Manager - Fraud Operations
Gurgaon ₹10-17 LPA Posted 24 Apr 2025
FULL TIME
Kyc
Document Verification
Audits
Job Description
- Assist in formulating policies, processes, and initiation of awareness campaigns.
- Conduct thorough verifications of income, banking, KYC, and other reports to ensure accuracy.
- Take charge of document verification (both online and offline), random asset audits, agency evaluations, and customer background checks.
- Oversee comprehensive investigations of fraud complaints, coordinating closely with the field team for necessary follow-up actions.
- Ensure swift and effective actions are taken to investigate all instances of fraud, establishing a strong deterrent presence in the market.
- Monitor and manage fraud-related processes to ensure efficiency and optimal management.
- Enhance preventive measures to minimize instances of reputation-damaging fraud complaints.
- Generate accurate and timely fraud reports, both internally and externally (such as FMR).
- Skillfully onboard vendors and evaluate their performance over time.
- Oversee regulatory reporting and manage secured product fraud-related activities nationwide.