Lead Specialist - Metrics, Analytics &Reporting

We will count on you to:

• Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
• Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
• Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
• Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
• Verify claims in accordance with the terms and conditions of the policy.
• Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
• Provide regular and comprehensive status reports to account executives and claims managers.
• Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
• Develop PowerPoint presentations for internal and external stakeholders.
• Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
• Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
• Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
• Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.

What you need to have:

• 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
• Graduate or master s in commerce or business administration or any equivalent education programme in Insurance domain.
• Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
• Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
• MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
• Strong verbal and written communication skills - excellent email writing skills.
• Must be comfortable with working on new age data management tools