Key Account Manager

Location: Miri, Sarawak

Working Arrangement: Field-Based

Working Days: Monday – Friday, 9:00 AM – 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are seeking a proactive and relationship-oriented Merchant Zone Manager to help our Client drive merchant engagement and accelerate business growth across the designated territory.

The role involves direct engagement with merchant partners through regular in-person visits, as well as introducing digital business tools to assist merchants in improving platform adoption and overall business performance.

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Conduct regular face-to-face visits with assigned merchant partners.
• Plan daily schedules and manage merchant engagement activities.
• Educate merchants on digital tools, Merchant App features and marketing solutions.
• Promote merchant participation and encourage adoption of available business features.

2. Issue Resolution & Continuous Improvement

• Detect, troubleshoot, and resolve merchant operational issues and technical concerns.
• Collect merchant feedback and relay insights to internal teams.
• Follow up on outstanding issues to support timely resolution.
• Record successful engagement approaches and share best practices.

3. Performance Monitoring & Collaboration

• Track merchant engagement, satisfaction, issue resolution and tool adoption KPIs.
• Produce regular field activity reports and pinpoint opportunities for improvement.
• Collaborate closely with Sales, Operations, Marketing and Product teams.
• Contribute to ongoing improvements to merchant experience and operational processes.

Requirements

• Minimum Diploma or equivalent qualification.
• 3–5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.