International Voice Customer Support Executive

Position Summary

The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Roles and Responsibilities

• Understand the basic professional standards and established procedures, policies before taking action and making decisions
• Processing claims and handling calls, as per the process guidelines.
• Adhering to the service level and understanding Quality & Auditing parameters
• Assume responsibility for work and coordinating efforts
• Meeting assigned productivity goals.
• Adhere to attendance and punctuality norms
• Acquiring knowledge and skills of related areas of the process
• Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Preferred candidate profile

We are looking for immediate joiners

• Graduate / Undergraduate are eligible to apply.
• Candidates with min 1-2 years of work experience in International Voice Process is Mandatory.

Perks and benefits

• Two way cab facility (within transport boundary)
• Five days working, Saturday and Sunday fixed off
• PF and Health Insurance Facility

Interested Candidates kindly reach out to the below mentioned Talent Acquisition team members.

Sai Kiran- 9944277809

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required