International Chat Process

## We Are Hiring: Global Chat Support Specialists

### Job Title

**Global Chat Support Executive**

### Qualifications

* Any Graduate / Post Graduate

* **Undergraduates need not apply**

* At least **2 years of experience in Global Chat Support**

* Exceptional written and verbal communication abilities

* Proficient typing skills and customer service expertise

* Capacity to thrive in a dynamic international customer support setting

### Salary Package

**CTC: 5 – 5.5 LPA**

### Perks and Benefits

* **Two-Way Transportation Facility**

* Night Shifts Available

* Rotating Week Offs

### Job Location

**Q City, Gachibowli, Hyderabad**

### Recruitment Process

1. HR Screening

2. SVAR / Versant Assessment

3. Online Skills Evaluation

4. Typing Test – **50 WPM with 90% accuracy required**

5. Manual Voice Evaluation

6. Chat Simulation Exercise

7. Operations Round

### Primary Responsibilities

* Address customer inquiries via global chat support.

* Deliver prompt and accurate solutions to customer issues.

* Uphold professional and effective written communication standards.

* Handle multiple chat sessions while ensuring quality and precision.

* Adhere to process guidelines, standard operating procedures, and quality benchmarks.

* Achieve established productivity, quality, and customer satisfaction goals.