Intern - Program Management

Key Responsibilities

• Support the design, execution, and tracking of key programs and initiatives across the CSM MM portfolio (e.g., onboarding workflows, merchant re-engagement programs, PPC frameworks).
• Collaborate with cross-functional teams (e.g., Product, Sales, Analytics) to collect data, gather inputs, and prepare insightful reports for leadership.
• Create dashboards, trackers, and documentation that help improve visibility and accountability across ongoing initiatives.
• Identify bottlenecks, process gaps, and operational inefficiencies and propose structured solutions.
• Assist in planning and coordination of internal reviews, OKR tracking, and merchant success frameworks.
• Help organize merchant NPS feedback loops and create summaries for actionable insights.

What We re Looking For

• Strong interest in Customer Success, Strategy, and Program Management within a fast-paced, high-growth tech environment.
• Excellent communication, documentation, and stakeholder management skills.
• Proficiency in Google Sheets, Slides, and basic project tracking tools
• A proactive attitude, structured thinking, and ability to manage multiple moving pieces with attention to detail.