Group Manager - OTC

GENERAL DESCRIPTION OF THE ROLE

• Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests.
• Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes.

JOB RESPONSIBILITIES

• Own end-to-end Project, Contract, and Invoice processing requests received from Project Managers.
• Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation.
• Work closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks.
• Assist Project Managers and Project Administrators in the preparation and analysis of monthly financial reports (Time, Revenue, and Billing reports).
• Ensure completion of straight-line revenue items.
• Recognize revenue as per SOX guidelines and report.
• Troubleshoot AR-related issues, manage resource scheduling and time administration.
• Support month-end revenue/accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts.
• Maintain accurate records to support the audit trail for assigned requests.
• Provide required information to support both internal and external auditors.
• Identify areas for improvement of processes to increase efficiencies.
• Assist and support the implementation of new systems and processes.

RESPONSIBILITIES/AUTHORITIES

Operational

• Ensure that members understand the process end-to-end and maintain high-quality standards.
• Identify and implement areas for process improvement.
• Proactively escalate issues requiring intervention.
• Ensure availability of supporting documents for audits.
• Maintain relevant process maps and job aids.
• Monitor and contribute to controlling overall volumes.
• Share process knowledge and updates with the team.
• Provide report analysis support.
• Ensure structured training for new joiners.
• Ensure timely end-of-day reporting.

Financial

• Identify cost reduction opportunities.
• Assess risks/costs from process delays and escalate.

Aon/Customer

• Ensure compliance with Aon policies and procedures.
• Maintain timely communication with customers.
• Create adequate process backups.

People

• Participate in team initiatives/events.
• Conduct one-on-one meetings regularly.
• Share ideas and seek clarification.
• Support team activities and best practices.
• Build good relations with internal and external customers.
• Work on team development.

Others

• Support compliance initiatives.
• Ensure team morale remains high.
• Respond to customer communications promptly.
• Lead process improvement initiatives.
• Provide internal and external audit support.

SKILLS/COMPETENCIES REQUIRED

• Attention to detail and inquisitive mindset.
• Ability to meet deadlines and handle multiple priorities.
• Excel expertise; knowledge of Power BI, Tableau preferred.
• Understanding of Order to Cash Cycle and basic accounting.
• Data organization, analysis, and reconciliation skills.
• Ability to work independently with minimal supervision.
• Financial data presentation and analysis.
• Effective communication in person, via email, and phone.

HOW WE SUPPORT OUR COLLEAGUES

• Comprehensive benefits package.
• Agile, inclusive work environment.
• Two Global Wellbeing Days annually.
• Flexible workstyle through Smart Working model.
• Continuous learning culture.