Trainers -US Collections

Responsibilities:

• Design and develop comprehensive training programs for collection agents.
• Conduct training sessions on collection strategies, legal requirements, and communication techniques.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
• Provide ongoing support and coaching to collection agents.
• Ensure compliance with industry standards and regulations.
• Develop training materials, manuals, and documentation.
• Collaborate with management to identify training needs and objectives.

Qualifications:

• Proven experience as a trainer, particularly in US Collections domain.
• Graduates and undergraduates are eligible to apply
• In-depth knowledge of collection processes and legal requirements.
• Excellent communication and presentation skills.
• Strong organizational and time management skills.
• Ability to adapt training methods to various learning styles.
• Certification in Training and Development is a plus.