Google cloud,CEX,CCAI

Job Overview:

• We are looking for an experienced Google CCAI Developer with a proven track record in designing, developing, and implementing enterprise-level Conversational AI solutions utilizing the Google Cloud platform.
• The perfect candidate will possess strong expertise in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and the development of cloud-native applications.
• Prior experience in transforming contact centers, modernizing virtual agents, and migrating from traditional IVR and chatbot systems to Google CCAI is highly desirable.

Primary Duties:

• Create, develop, and oversee intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
• Design voice and chat automation solutions for various applications including customer service, sales, technical support, billing, payments, account management, and other contact center scenarios.
• Set up and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Construct reusable conversation components and develop enterprise chatbot frameworks.
• Required Technical Expertise
• Google CCAI Technologies
• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical Qualifications:

• Migration Experience Preferred
• Candidates with experience in any of the following areas will be given strong preference:
• Migration from Genesys to Google CCAI
• Migration from NICE CXone to Google CCAI
• Migration from Amazon Connect to Google CCAI
• Modernization of Legacy IVR systems
• Migration from Dialogflow ES to CX
• Transformation from Traditional chatbot to Generative AI bot
• Knowledge base migration and conversational redesign projects
• Cloud migration initiatives in contact centers

Desired Skills:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google Dialogflow), Technology->Communication->IVR/CCT