XO
Job Description
This is a great opportunity to be part of the Storage team that works on a wide range of tech stacks to support legacy applications and our newly built AWS based solution. Expanding our wings, to Support Microsoft Azure.
During a typical workday, an engineer on the Platform Storage team could expect to:
- Coordinate with Architecture to understand and develop platform architecture
- Develop a RESTful API solution supporting both AWS and Azure.
- Work with CloudFormation templates / Terraform to extend and refine our infrastructure
- Understand and define performance level needs for the platform
- Define logs, alarms, troubleshoot them and fix issues in a defined release cadence
- Integrating with multiple internal products to provide seamless CXone CCaaS offerings
- Manage RBAC permissions and work with DevOps to maintain least privilege
- Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health
- Effectively collaborate with cross geo team and willing to stretch at times
- Effectively collaborate with TS/TAM/NOC to address queries and concerns
To Land This Gig You'll Need:
- Bachelor's degree in Computer Science, or equivalent
- 4 to 8 years of experience in software development
- Experience with following software languages: NodeJS, Angular 18 and above
- Full Stack developer
- Open to learn new tech stack as need be
- Working knowledge with AWS technologies
- Experience designing, developing, deploying and supporting RESTful APIs
- Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them
- Experience with developing services, clients and multi-threaded software
- Experience developing with SQL Server or equivalent
- Experience with/knowledge of agile development processes
- Experience with DevOps tools and processes
- Jenkins, Git, Docker
- Scripting: Unix, Shell, Groovy, Python
- Sonarqube
- Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright)
- Working knowledge of user stories and use cases
- Working knowledge of object-oriented software design and design patterns
- Comfortable working in a fast-paced environment
Bonus Experience:
- Experience with telecommunications/telephony
- Experience with call centers
- Experience with Jira