Executive of Customer Service

Brief Overview

Become a part of an energetic team dedicated to providing outstanding customer experiences. This position requires direct interaction with clients and overseeing facility operations to guarantee satisfaction and safety.

Key Responsibilities

• Welcome and assist visitors, tenants, or customers during walk-ins or scheduled appointments. Perform on-site evaluations of customer storage requirements, suggesting suitable storage units and services. Handle transactions, including sign-ups, payments, move-ins, move-outs, and merchandise sales at the branch counter. Address customer complaints promptly, showcasing effective conflict resolution abilities and maintaining professionalism. Manage inventory, ensuring proper organization of supplies, merchandise, and promotional materials. Conduct facility inspections to verify adherence to safety and cleanliness protocols, coordinating regular maintenance checks with internal teams or external vendors. Keep precise records of customer interactions and process documentation, collaborating with back-office departments as needed.

Qualifications

• Minimum GCE 'N' or 'O' Level. At least 1 year of applicable work experience, ideally in customer service or sales. Self-driven with a strong attention to detail and the capability to work autonomously with little supervision. Eagerness to learn and a firm dedication to delivering high-quality performance.