Executive, CARES

Overview

Become part of an energetic team focused on improving client interactions through outstanding service solutions. This position necessitates excellent interpersonal abilities to effectively address client needs.

Key Responsibilities

• Evaluate and identify client needs to provide customized service solutions. Collaborate with cross-functional teams to ensure holistic care for residents. Gather and analyze financial details from clients and their families to assess subsidy eligibility. Serve as the main point of contact for residents, families, and healthcare facilities to facilitate referrals and manage application procedures. Supervise administrative functions related to referrals, enrollments, inquiries, and discharges. Guarantee precise documentation of case files, referrals, and essential records for streamlined case management and auditing. Consistently update database information to ensure its accuracy. Prepare and deliver pertinent reports and data to management. Cultivate effective communication channels to enhance service promotion and business offerings. Build and sustain relationships with medical institutions, specialists, and governmental agencies to maximize facility usage. Advocate for services through relationship management and organized orientation tours. Assist in formulating and reviewing policies and protocols to enhance marketing and operational efficiency. Undertake additional responsibilities or projects as directed by the supervisor.

Qualifications

• Diploma qualification. At least 1 year of pertinent experience in customer service, social services, or healthcare. Strong service orientation complemented by exceptional interpersonal and communication skills. A proactive, self-driven individual dedicated to teamwork and integrity.