DGM-IOA Delivery

Job Summary

This hybrid role for DGM IOA Delivery is responsible for end-to-end Procure to Pay and Operational Procurement delivery for a global enterprise, ensuring compliant process execution and service excellence. The position requires 10 to 14 years of experience leading complex procurement operations and stakeholder outcomes, with beneficial exposure to cards and payments. The role is strongly oriented toward optimization, risk control, and creating business value in a day shift environment.

Responsibilities

Lead end-to-end delivery of Procure to Pay and Operational Procurement services to enable timely and accurate processing of requisitions, purchase orders, and invoices across multiple business units, in line with agreed service levels and quality standards.

Oversee daily operational workflows across procurement cycles to eliminate bottlenecks, improve throughput, and sustain strong process adherence, while ensuring effective coordination across the hybrid work model between onsite and remote team members.

Own procurement-related issue resolution by conducting root-cause analysis, partnering with cross-functional teams, and deploying corrective actions that reduce repeat occurrences and safeguard business continuity.

Partner closely with finance, sourcing, and operations teams to ensure Procure to Pay processes support working capital goals, strengthen supplier relationships, and comply with internal controls and external regulations.

Continuously optimize procurement and payment platform usage by tracking performance metrics, identifying gaps, and submitting enhancement requests that improve automation, data quality, and user experience.

Manage operational procurement activities including catalog management, spot buys, and tactical sourcing to drive cost efficiency, policy compliance, and timely fulfillment of business requirements.

Monitor key performance indicators for procurement operations, including cycle times, accuracy, exceptions, and user satisfaction, and deliver structured reporting with actionable insights to senior stakeholders.

Create and maintain standard operating procedures for Procure to Pay processes, ensuring documentation accurately reflects current practices, controls, and technology while enabling efficient onboarding and cross-training.

Collaborate with risk and compliance partners to reinforce controls related to approvals, segregation of duties, and supplier data management, reducing exposure to operational and financial risk.

Support transformation initiatives by evaluating current procurement workflows, recommending process redesign options, and coordinating implementation efforts aligned with broader enterprise digital and automation roadmaps.

Work with business stakeholders to capture demand forecasts, procurement requirements, and service feedback, enabling continuous improvement and ongoing alignment of operational procurement services with evolving business strategies.

Ensure data integrity and audit readiness across procurement transactions by enforcing validation checks, maintaining accurate master data, and responding effectively to internal and external audit requests.

Drive knowledge sharing and capability building within the operations team by organizing training sessions, reviewing complex procurement scenarios, and promoting best practices across regions and functions.

Qualifications

At least 10 years of experience in Procure to Pay operations, including requisition processing, purchase order management, invoice handling, and vendor collaboration within a complex enterprise environment.

Strong expertise in operational procurement, including catalog management, tactical sourcing, and spot buying, with a focus on cost efficiency, policy compliance, and cycle time improvement.

Practical understanding of cards and payments domain as it relates to procurement transactions and payment flows, contributing to safer, smoother, and more innovative financial operations.

Advanced skills using enterprise resource planning systems and procurement platforms to navigate transactions, generate reports, support automation, and improve user experience across hybrid teams.

Comprehensive knowledge of procurement compliance frameworks, internal controls, and risk mitigation methods to support reliable audit outcomes and reduce operational incidents.

Ability to communicate effectively with diverse stakeholders across business, finance, and technology teams using clear, concise, and inclusive language to drive alignment and enable timely decision making.

High adaptability and strong problem-solving capability to manage changing business volumes, complex cases, and new initiatives while maintaining service stability during hybrid work arrangements.