Customer Support Executive

Key Responsibilities

Customer Interaction

• Handle customer queries via phone, email, chat, or social media
• Provide accurate information about products or services
• Assist customers in resolving issues in a timely and professional manner

Issue Resolution

• Identify customer problems and provide appropriate solutions or escalate as required
• Follow up to ensure complete resolution and customer satisfaction

Data Management

• Maintain detailed records of customer interactions in CRM or support tools
• Log feedback, complaints, and recurring issues for internal review

Coordination

• Work with internal departments like operations, sales, or technical teams to resolve customer issues
• Provide feedback to relevant teams for product or service improvements

Process Compliance

• Adhere to standard operating procedures and service-level agreements
• Ensure quality and timely handling of all assigned tickets or calls

Required Qualifications and Experience

• Bachelor's degree in any field (preferred)
• 0 to 1 year of experience in customer service, call center, or support role (freshers welcome)